Policy terms around wallets and account access
Our Legal notice explains the conditions that apply when you create, use or close an account. You provide accurate account details, complete phone verification before account access, and keep login credentials private. Where local law permits, the lobby and account services are available only after the
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required eligibility checks; access or eligibility depends on local law. Payment records may identify DANA, OVO, GoPay, QRIS, bank transfer or a virtual account used for your transaction. For bank rails such as BCA, BRI, Mandiri and BNI, the payment reference helps us match a receipt
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to your account. A withdrawal request can require identity or payment-source checks, and an unresolved mismatch may pause processing until you respond through the stated support route. The Legal notice also explains account closure, restricted access, policy changes and the process for raising a concern.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.